IT and Business Alignment Is Not Enough. Why Financial Services Firms Need Convergence to Win.
Alignment means IT and the business are heading in the same direction. Convergence means they are in the same race car. DBS Bank built a "two in a box" model where a business leader and a technology leader share the same KPIs. Not aligned. Accountable to the same outcome. That's convergence.
That distinction sounds subtle. It isn’t.
Alignment produces a cost center. A function that waits to be asked, told, or paid to participate. Skilled, available, and fundamentally disconnected from where decisions get made.
Convergence produces a value center. A function that studies the race before it starts. That knows which risks are building before they surface. That acts before the question gets formed.
Think about a F1 pit crew. They don't wait for the car to come in. Every move is already decided. Four tires in two seconds isn't improvisation. It's what happens when IT is engineered into the performance, not bolted on after the fact. Most financial services firms have built a mechanic's garage next to a race track and called it a strategy.
The firms pulling ahead have made a different structural choice. Authority at the edge. Anticipation over reaction. IT deployed as a value center, not managed as a cost center.
That's convergence. And it doesn't happen by accident.